Exchange & Return Policy

At Home Decor PK, we strive to ensure your complete satisfaction with every purchase. Please review our exchange and return policy below for a seamless experience:

1. No Product Exchange for Change of Preference

We currently do not support exchanges if a customer wishes to replace a product with another item. However, you are more than welcome to place a new order for your desired product.

2. Wrong or Damaged Product Delivery

If you receive a wrong or damaged product, you must report the issue to us within 24 hours of receiving the item. To initiate the process:

  • Visit our website and contact our support team.

  • Provide clear photos and videos of the product, packaging, and the issue (e.g., damage, wrong item) via email.

  • Include your order number and a detailed description of the problem.

Our team will inspect your case, and if approved, we will either:

  • Refund the amount, or

  • Exchange the product with your choice (subject to availability).

3. Eligibility for Returns/Exchanges

To be eligible for a return or exchange:

  • The product must be in its original condition (unused, unwashed, and with all tags intact).

  • The issue must be reported within 24 hours of delivery.

  • Proof of damage or incorrect delivery (photos/videos) must be provided.

4. Non-Eligible Cases

Returns or exchanges will not be accepted for:

  • Change of mind or preference.

  • Products damaged due to misuse or mishandling by the customer.

  • Issues reported after 24 hours of delivery.

5. Refund Process

If your case is approved, refunds will be processed within 7-10 business days using the original payment method.

6. Contact Us

For any questions or concerns regarding our exchange and return policy, please contact our customer support team at:

  • Email: homedecorpk999@gmail.com

  • Phone: 03107788258

  • Website: pk-homedecor.com

Thank you for choosing Home Decor PK. We value your trust and are committed to providing you with the best shopping experience!

Note: This policy is subject to change without prior notice. Please check our website for the latest updates.