Refund Policy
At Home Decor PK, we are committed to ensuring your satisfaction with every purchase. If you are not entirely happy with your order, we offer a straightforward refund process under the following conditions:
1. Eligibility for Refunds
Refunds will be issued in the following cases:
Wrong Product Delivered: If you receive a product different from what you ordered.
Damaged or Defective Product: If the product arrives broken, damaged, or defective.
Cancelled Orders: If your order is cancelled before it is shipped.
2. Non-Eligible Cases
Refunds will not be issued for:
Change of mind or preference.
Products damaged due to misuse or mishandling by the customer.
Issues reported after 24 hours of delivery.
3. How to Request a Refund
To request a refund, follow these steps:
1. Report the Issue: Contact our customer support team within 24 hours of receiving the product.
Visit our website and submit a refund request.
Provide your order number, a detailed description of the issue, and clear photos/videos of the product and packaging.
2: Inspection: Our team will review your case and determine if it meets the refund criteria.
3: Approval: If your case is approved, we will initiate the refund process.
4. Refund Process
Once your refund request is approved, the refund will be processed within 7-10 business days.
The refund will be issued using the original payment method. For example, if you paid via credit card, the amount will be credited back to the same card.
Please note that it may take additional time for the refund to reflect in your account, depending on your bank or payment provider.
5. Return Shipping (if applicable)
If a return is required to process your refund, we will provide instructions on how and where to send the product.
Return shipping costs will be covered by Home Decor PK for cases involving wrong or damaged products. For all other cases, the customer is responsible for return shipping fees.
6. Contact Us
For any questions or assistance regarding refunds, please contact our customer support team:
Email: homedecorpk999@gmail.com
Phone: 03107788258
Website: https://pk-homedecor.com
Thank you for shopping with Home Decor PK. We appreciate your trust and are here to ensure a hassle-free experience!
Note: This refund policy is subject to change without prior notice. Please check our website for the latest updates.